E-mail firstname.lastname@example.org or call 021 808 4367.
First level support for MS Office software, network, telecom and hardware incidents.Assist staff with VNC sessions.Incident logging through HEAT (Helpdesk Expert Automation Tool)Escalate, track and follow up on request logged for different IT support teams.
Help, advice or enquiries with this service can be obtained via 021 808 4367 or send an email to email@example.com
Queue Time Answer 80% of calls within 120 seconds
Information Mailbox React within 24 hours
* (if less than 40 calls per hour)
Main Campus, StellenboschTygerberg Campus
This service is free of charge for University students and staff.
General IT Service costs