Eduroam allows students and
staff from participating institutions to obtain internet connectivity when
visiting other participating institutions. It is an international roaming
internet access service.
Eduroam is available across
campus on all wireless access points. If the eduroam Wi-Fi network is not
visible, contact the IT helpdesk at 4367 and report the problem.
PROCEDURE TO LOG ON TO EDUROAM
Standard features of this service are:
· Visitors log in with their home
institution’s credentials.Allows access to basic internet services.The service can accommodate 20 users per
wireless access point.Take note that eduroam is only available for visitors. SUN staff can not use eduroam on STB, Tyg or USB campusses, but will be able to roam at UCT for example.
eduroam service will run 24/7, except when upgrades and maintenance are
service is dependent on other services, such as the network.
technicians are available for support during office hours.
Service Level targets
We will do our best
service within 2 hours for a Severity 1 outage, within 24 hours for Severity 2
outage, and within 48 hours for a Severity 3 outage.
Eduroam is free
for all visiting students, staff and researchers if their institution participates
General IT Service costs