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Users are encouraged to direct all IT related requests through the IT Service Desk to ensure:

  •   Calls are logged and assigned to the correct department
  •   Calls are prioritised in accordance with level of urgency
  •   Calls are directed and escalated  

OPTION 1: Contact the IT Service Desk – 021 808 4367

CONTACTS

IT Service Desk

Software Pricing

Computer Equipment or Peripherals

Telephone enquires or problems

Student Laptop

IT Support Homepage

 

RELATED TOPICS

How do I reset my password?

What turnaround time could I expect?

Do I pay for any of the services?​

 We require username and asset number in order to assist OR leave a voicemail message. 

OPTION 2: Send an email to -  help@sun.ac.za

Email us wih the following detail:

1. Description of problem
2. Telephone number
3. Room Number
4. Department and building
5. Asset number of computer, laptop, printer, etc.

Calls will be logged automatically and reference number sent via email.

* Calls will be closed by technicians if the user has been contacted three times telephonically or by e-mail and if the call has been open for a week. 
   An e-mail will then automatically be sent to the user.

OPTION 3: Log a call online

To log your own call online, go to https://iheat.sun.ac.za/webheat 

OPTION 4: Other enquiries (only IT related enquiries)

Email us at helpinfo@sun.ac.za. This mailbox is NOT for call logging. If you want to log a call, email help@sun.ac.za.