Users are encouraged to direct all IT related requests through the IT Service Desk to ensure:
OPTION 1: Contact the IT Service Desk – 021 808 4367
IT Service Desk
Computer Equipment or Peripherals
Telephone enquires or problems
IT Support Homepage
How do I reset my password?
What turnaround time could I expect?
Do I pay for any of the services?
We require username and asset number in order to assist OR leave a voicemail message.
OPTION 2: Send an email to - firstname.lastname@example.org
Email us wih the following detail:
1. Description of problem
2. Telephone number
3. Room Number
4. Department and building
5. Asset number of computer, laptop, printer, etc.
Calls will be logged automatically and reference number sent via email.
* Calls will be closed by technicians if the user has been contacted three times telephonically or by e-mail and if the call has been open for a week. An e-mail will then automatically be sent to the user.
OPTION 3: Log a call online
To log your own call online, go to https://iheat.sun.ac.za/webheat
OPTION 4: Other enquiries (only IT related enquiries)
Email us at email@example.com. This mailbox is NOT for call logging. If you want to log a call, email firstname.lastname@example.org.