​​​​​​HARDWARE

IT Service and Operations Division recommends products that was benchmarked through a formal tender process.

request-service.jpg      APPLY FOR THIS SERVICE

To order hardware from IT, you need to be a University employee or student
An approved purchase requisition should be submitted to 6414
End-user detail must be captured in budget
Sufficient information: telephone ext, room number, Department & Building must be supplied.
Send an email to quote@sun.ac.za ​to apply for this service.

Recommendations:

 

request-service.jpg      FUNCTIONS AND FEATURES 

4 Year Next Business Day Warranty
Free hardware and software support for the warranty cycle
Long system lifecycles with a stable driver set
Manageable transitions between product range
IT Team are certified and have in-depth knowledge about the product range.


request-service.jpg     OTHER ADD-ONS

Latest supported version of Windows Operating System​
Microsoft Office Suite included and installed
Configuration and setup included
Online call logging and tracking

request-service.jpg ​​​SERVICE AND SUPPORT
   
Service Hours
   
Mondays - Fridays: 08H00 - 12H45 & 13H45 - 16H30
Weekends & public Holidays: Closed 
   
Service Support

Any enquiries with this service can be obtained via: IT Service Desk [021 808 4367]. Send an email to quote@sun.ac.za with order number.

 
Service Targets

​Quote request will be attended to within 8 hours
Orders are submitted electronically or Business to Business Portal
Estimated Time of order arrival will be communicated

   
Delivery Scope​

Main Campus, Stellenbosch & Tygerberg. Also available to staff and students (Employee Purchase Program)

 

 

 

 
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request-service.jpg

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    SELFSERVICE AND FAQ'S

Create a budget
Create a purchase requisition
Write off an asset
E-Waste​

request-service.jpg

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     COST

There is no charge for the service itself, only for the hardware ordered.

Optional costs

Data Transfer

Less than 15GB: R 950
More than 15GB: R 1 650

Data Recovery

Third party: user must approve quote before recovery will commence

QUOTATION GUIDELINES

One quote: R 1 999

Capital Goods (Assets)

@ least 2 written quotes: R 2000 - R 25 000
@ least 3 written quotes: R 25 001 - R 75 000
Sealed quote: R 75 001 - R 150 000
Tender: R 150 001  


request-service.jpg ​​​CONTACTS

Contact IT Service Desk

IT Support home page

Software pricing

Request a quote

Telephone enquiries

More info on student laptops​

IT Support home page